Privacy Policy
Last Updated: January 2026
Hotline Studio ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.
By using our website, mobile app, or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
1.1 Personal Information
Name, email address, phone number, mailing address, and account credentials when you create an account, book services, or contact us.
1.2 Payment Information
Payment card details and billing information when you purchase memberships, class packs, or other services. Payment information is processed securely through third-party payment processors; Hotline Studio does not store full payment card numbers.
1.3 Health & Fitness Information
Limited information you voluntarily provide related to fitness preferences, class participation, and wellness goals. We do not provide medical advice or require medical diagnoses.
1.4 Communication Data
Records of communications with us via email, SMS, phone, or in-app messaging.
1.5 Usage & Device Information
IP address, device type, browser type, and interaction data related to your use of our website and mobile application.
2. How We Use Your Information
We use your information to:
- Provide and manage fitness classes, recovery services, and bookings
- Process payments and maintain your account
- Communicate scheduling updates, service notices, and studio information
- Deliver SMS notifications and marketing communications (with consent)
- Improve our services, website, and app functionality
- Comply with legal and regulatory requirements
SMS Messaging:
Message and data rates may apply. You may reply STOP to opt out of SMS messages or HELP for assistance. Message frequency varies based on usage.
3. Data Sharing & Disclosure
We do not sell your personal information.
We may share information only in the following circumstances:
3.1 Service Providers
With trusted third-party vendors (including Walla, payment processors, and app platforms) who assist in operating our services.
3.2 SMS & Mobile Data Protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging opt-in data and consent will not be shared with any third parties.
3.3 Legal Compliance
When required by law, regulation, or legal process.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure.
5. Data Retention & Deletion
We retain personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.
You may request deletion of your personal information by contacting us. Certain data may be retained where legally required.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications
- Request data portability where applicable
7. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.
8. Contact Us
If you have questions or requests regarding this Privacy Policy, contact:
Hotline Studio
Email: support@hotlinestudio.com
Terms & Conditions
1. General Participation
Eligibility:
You must be at least 18 years old or have parental consent to participate.
Membership & Payments:
Memberships and class packs are billed as described at purchase. All sales are subject to our cancellation and pause policies.
Conduct:
Members are expected to follow studio guidelines and respect staff and other clients. Violation may result in suspension or termination.
2. SMS Communication Program
By opting in, you consent to receive SMS messages related to Hotline Studio services.
Program Name: Hotline Studio SMS Program
Message Frequency: Varies based on activity (typically 4–6 messages per week)
Message Types Include:
- Class reminders and schedule updates
- Studio announcements
- Promotions and events
Opt-Out: Text STOP at any time to unsubscribe. Text HELP for assistance.
Message & Data Rates: Standard carrier rates may apply. Hotline Studio does not charge for SMS messages.
3. Changes to Terms
Hotline Studio reserves the right to modify these Terms at any time. Changes are effective upon posting to our website.
4. Contact
For questions regarding these Terms, contact: